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When making a purchase at Evolution Import Inc you can use our preferred method of purchasing on our website, or by phone. If you would like to make your purchase by phone we have operators ready and standing by. Please have the following information ready when making your purchase:
- Your name as it appears on your credit card.
- Credit Card Number
- Shipping Address.
- Phone Number.
- Expiration Date of Credit Card.
- Last 3 digits on the back of the card.(CVV2 number)
Shipping Quotes:
If you would like to know how much shipping will cost simply add the items you would like to purchase to your cart and enter your Country, State/Province, Zip/Postal Code. Then click the Recalculate button and it will give you the shipping cost. This is the quickest way to quote you on shipping costs. Please use this method before emailing us as it can take up to two days for us to respond to the email.
Shipping Agent:
We ship our products using the most economical option available including Fedex, UPS, USPS and Canada Post. Depending on your location, it could be delivered with any of these four methods. Once you've made your purchase you will be able to log onto our website and look up all of your order details including your tracking number (please allow up to 24 hours for your tracking number to be posted). You are then able track your shipment at anytime right from our website.
Address Correction Charge:
Based on the delivery information given by the ordering customer, if
FEDEX is unable to deliver any package due to an incorrect or incomplete
address (examples include, but are not limited to, missing suite,
apartment, or unit numbers, old addresses, and missing/incorrect ZIP
Codes), FEDEX will determine and make reasonable efforts to secure the
correct or complete address. If the correct or complete address is
secured, FEDEX will attempt delivery, and the shipper will be provided
with the correct address. An additional charge of $12 will be assessed
to your credit card for an address correction fee. We reserve the right
to pass along any additional charges from FEDEX to the ordering customer
resulting from incomplete or incorrect delivery information given by
the ordering customer.
Damages or Parts Missing:
If your package appears damaged at the time of delivery, please notify the delivery person immediately. Do not discard your shipping package or your claim will not be covered. Please check and make sure that you have all of the parts you ordered right away. If anything is missing or damaged please contact Evolution Import Inc immediately, and a claim will be made for your missing or damaged items. Claims will only be accepted within 2 days of the delivery date on missing or damaged items and can take up to 1 month to process.
Returns:
If you need to return an item you must call us first and inform us that you want to make a return. We will issue you a Return Merchandise Authorization Number (RMA). No returns will be accepted under any circumstances without a RMA. Your product must be shipped back prepaid in a box clearly labeled PRODUCT RETURN, with all your contact information and RMA inside of the box. Please indicate on your return shipping waybill that your shipment is a PRODUCT RETURN. Returns must arrive back at Evolution Import Inc 14 days after the date you first received it. All returns are subject to a 20% restocking fee.
Warranties:
Warranties are only offered to the original purchaser of the product. We support warranties offered by the manufacturer. If you have any warranty concerns about a product we carry, please ask your sales representative before placing your order. We do not offer warranties on the following:
- Misused Products.
- Used Parts.
- Sale Products.
- Special Order Items.
- Products not installed by a qualified service facility.
Product Pricing and Special Order Items:
We strive to maintain accurate and current pricing on all of our items. If you are a customer residing in Canada you will be charged 5% GST on every order. Customers residing in the USA will not be charged taxes or duties as all car products fall under NAFTA (North American Free Trade Agreement) and they will ship from our Blaine, W.A. USA Warehouse. To obtain information on NAFTA please contact your local Customs Office. Some products are available by special order only. These items must be paid for in full before we import them.
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